Complaint Policy
Our policy is to review and resolve all reported content complaints within seven (7) business days. In the event there is evidence of illegal content, it will be removed immediately and the Acquirer(s) will be notified of the event.
In this Complaints Policy, defined terms have the same meanings given to them in the Terms of Use for all Users. In addition, the term "business days" means any day which is not a Saturday, Sunday or public holiday in USA.
Whether or not you are a User of bignicebbw.com, you can use this Complaints Policy to alert us to any complaint which you have relating to bignicebbw.com.
If you have a complaint about bignicebbw.com (including any complaint about Content appearing on bignicebbw.com or the conduct of a User), please send your complaint to admin@gbhelpnow.com including your name, address, contact details, a description of your complaint and, if your complaint relates to Content,the URL for the Content to which your complaint relates.
We will deal with complaints of illegal or non-consensual Content as follows:
-We will take such steps as we consider to be appropriate to investigate your complaint within a timescale which is appropriate to the nature of your complaint; if we require further information or documents from you, we will contact you to let you know
- We will in good faith investigate your complaint within seven (7) business days
- If we are satisfied that the Content is unlawful or non-consensual, we will immediately remove such Content, and we will notify you of our decision by email or other electronic message
- If we are satisfied that the Content is not unlawful or non-consensual, we will notify you of our decision by email or other electronic message
- Any dispute regarding our determination that Content is non-consensual will be submitted by us to a neutral arbitration association at our expense
We will deal with all other complaints as follows:
- We will take such steps as we consider to be appropriate to investigate your complaint within a timescale which is appropriate to the nature of your complaint
- If we require further information or documents from you, we will contact you to let you know
- We will in good faith take such actions as we consider appropriate to deal with the issue which your complaint has raised. If you have complained about Content which appears on bignicebbw.com and we are satisfied that the Content otherwise breaches our Acceptable Use Policy, we will act quickly to remove such Content
- We are not obligated to inform you of the outcome of your complaint
Unjustified or abusive complaints: If you are a User of bignicebbw.com, you warrant (which means you make a legally enforceable promise) that you will not make any complaint under this Complaints Policy which is wholly unjustified, abusive, or made in bad faith. If we determine that you have breached this warranty, we may suspend or terminate your User account.
|
